Ongoing technology partner
Your technology department without building one.
A trusted technical resource without hiring a full-time engineering team. Think of it as an external technology department you can call when something needs to be solved.
Outsourced senior capability
Bring us whatever comes up.
The questions and problems that land on a business owner’s desk because there’s no one else to hand them to.
Vendor questions
A vendor asks for “API access” or pitches an upgrade. You’ll know what it means and what to do.
Broken workflows
Something that used to work doesn’t anymore. We diagnose it and fix it.
Website changes
New pages, updated content, forms, and fixes, handled promptly.
Software decisions
Clear recommendations when you’re choosing between tools or deciding whether to buy or build.
AI ideas
Wondering whether AI could help with something? We’ll test the idea before you invest in it.
Integrations
Getting your systems to share data instead of someone re-typing it.
Technical planning
Roadmaps, budgets, and priorities for the technology your business needs next.
Troubleshooting
When something breaks, you have someone to call who already knows your setup.
How it works
A monthly partnership, sized to your needs.
Every plan is scoped after a free consultation, so you pay for the level of support your business actually needs. These are the typical shapes a partnership takes.
Advisory
A standing line to an experienced engineer for decisions, questions, and planning.
- Regular check-ins
- Questions answered as they come up
- Vendor and tool evaluations
- Technical planning and budgeting
Hands-on
Advisory, plus a monthly block of time for the work itself.
- Everything in Advisory
- Website updates and fixes
- Integrations and automations
- Small improvements and new features
Embedded
For businesses that rely on their systems every day and need more capacity.
- Everything in Hands-on
- Priority response
- Ongoing development work
- Regular reviews of systems and priorities
Not sure which fits? A good starting point is a conversation about the technology questions that came up in the last few months.
Clear expectations
What to expect, and what’s in scope.
Response expectations
- Requests acknowledged within one business day
- Urgent issues that stop your business prioritized first
- Plain-English updates on what’s being done and when
- One point of contact who knows your systems
Included
- Websites and web systems
- Business software, integrations, and automations
- AI tools and workflows
- Vendor, tool, and technical decisions
- Technical planning and documentation
Not included
- Device and hardware support
- Office networks and Wi-Fi
- Help-desk support for individual employees
- 24/7 on-call monitoring
Need those too? We’re happy to work alongside your IT provider or help you choose one.
Not managed IT
Why this is different from traditional managed IT.
Managed IT keeps your computers and network running. A technology partner makes the business itself run better.
- Focus
- Traditional managed ITDevices, networks, and help-desk tickets
- HumanLayer Technology PartnerThe software, systems, and workflows your business runs on
- Who you talk to
- Traditional managed ITA support queue
- HumanLayer Technology PartnerOne experienced engineer who knows your business
- Goal
- Traditional managed ITKeep things running
- HumanLayer Technology PartnerMake the business easier to run
- Building new things
- Traditional managed ITUsually out of scope
- HumanLayer Technology PartnerWebsites, automations, integrations, and custom tools
- Technology advice
- Traditional managed ITOften limited to the tools they support
- HumanLayer Technology PartnerRecommendations based on what fits your business
FAQ
Partnership questions
What’s the difference between a project and a Technology Partner plan?
A project has a defined scope and finish line, like a new website, a specific automation, or a custom tool. A Technology Partner plan is an ongoing monthly relationship for everything that comes up after: updates, fixes, integrations, vendor decisions, and new ideas.
What if we only need help occasionally?
That’s common. Plans can be sized for occasional needs, and project work is always available without a monthly plan.
Is this the same as a managed IT provider?
No. Managed IT focuses on devices, networks, and help-desk tickets. A Technology Partner plan focuses on the software, systems, and workflows your business runs on, and on building improvements rather than just keeping things running.
Add an experienced technology partner to your team.
Start with a free consultation about the technology questions on your plate right now.